Improving the Patient Experience
Optimizing patient engagement and experience is a top priority as an important part of providing patient-centered, value-based care. The patient experience should be pleasant, hassle-free, and efficient, leaving your patients satisfied with the quality of their time at your practice. Plenty of evidence demonstrates a positive association between a good patient experience and desired results such as adherence to medical advice, better clinical outcomes, increased safety practices, and improved client engagement.
The patient experience includes all of the interactions and administrative processes your patients have with your practice, from front-office check-in to verifying insurance eligibility, to medical billing and more. By looking at the different experiences and interactions that define your patient experience, you can better assess if your patients are receiving appropriate care that is respectful of and responsive to individual preferences, needs, and values. To gauge patient experience, you need to find out directly from your patients if something that should happen in the clinical environment actually occurred, as well as how often it occurred.
EHR Integration Services envisions a “Human Approach to Healthcare” and our patient experience solutions are an integral part of that vision. Our solutions supply healthcare practitioners with the applications and insights that strengthen their relationship with patients. That improves the overall quality of your care while improving patient satisfaction with their clinical experience. We work with several of our technology partners to provide healthcare practitioners with the solutions they need to optimize patient experience.